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Customer Help
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Help & Support
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Frequently asked Questions
Common queries answered
- Fine art print framed/unframed – 3 business days
- Framed canvas – 3-5 business days
USA
- Standard – 3-5 business days
- Express – 2-3 business days
- Next day – Next business day
EU/UK/AUS
Framed prints & canvas:
- Standard 3-5 business days
- Fine art print:Standard 5-7 business days
- Express: 2-3 business days
- Next day (USA only): next business day
- FREE standard shipping USA/EUR/UK/AUS
- Express – €15
- Next business day (USA Only) – €25
You can still change your shipping address as long as your order hasn’t been dispatched. Just fill out the form on our Contact Us page, and we’ll update it for you. Here’s the link: contact Custom Irish
Simply refer to the shipping notification email you received when your order shipped. Inside that email, you’ll find your unique tracking number, which allows you to monitor the status of your shipment.
Unfortunately, we are unable to ship to PO Boxes as our partner couriers do not provide delivery services to these addresses. We apologize for any inconvenience this may cause.
If your order arrives damaged, please reach out to us at: contact Custom Irish Just send us a photo, and we’ll gladly send you a free replacement!
Orders and Shipping
Common purchase queries answered
Your order will be processed in about 3 business days and shipped within 4-5 business days. In total, you can expect to receive it in 7-8 business days.
You can still change your shipping address as long as your order hasn’t been dispatched. Just fill out the form on our Contact Us page, and we’ll update it for you. Here’s the link: contact Custom Irish
Simply refer to the shipping notification email you received when your order shipped. Inside that email, you’ll find your unique tracking number, which allows you to monitor the status of your shipment.
Your credit card details are not kept on file! I prioritize your security and privacy. If you have any questions, feel free to ask!
Returns and Exchanges
If you need to swap an item
If your item is incorrect, damaged, or lost, I’ll send you a replacement free of charge. There’s no need to return the incorrect or damaged item—just send a photo to: contact Custom Irish and I’ll take care of the rest!
If your item is incorrect, damaged, or lost, I’ll send you a replacement free of charge. There’s no need to return the incorrect or damaged item—just send a photo to: contact Custom Irish and I’ll take care of the rest!
If your item is incorrect, damaged, or lost, I’ll send you a replacement free of charge. There’s no need to return the incorrect or damaged item—just send a photo to: contact Custom Irish and I’ll take care of the rest!
Need help? Reach out at: contact Custom Irish
You can still change your shipping address as long as your order hasn’t been dispatched. Just fill out the form on our Contact Us page, and we’ll update it for you. Here’s the link: contact Custom Irish
After you place your order, I’ll send you a draft to review and approve. You’ll have 24 hours to make any changes or cancel the order. After that, it will go into production, and I won’t be able to make changes or cancellations.